1300 799 379

Frequently Asked Questions

 

How does Platinum Holiday Club work?

Your allocation of Platinum Rewards can be applied as a partial payment towards the Best Flexible Rate for stays in hotel and resort rooms and apartments at participating properties. The participating properties and accommodation rates are detailed in this website.

What does ‘Best Flexible Rate’ mean in the accommodation price charts?

The “Best Flexible Rate” is the best rate in the market place available to consumers for a booking that does not carry restrictions as advised by the hotel or resort or determined by Platinum Holiday Club. Rewards holders can be confident in securing the best rate as all rates offered are backed by our Best Rate Guarantee

When is my Platinum Holiday Club membership valid until?

The Platinum Rewards Dollars have validity dates that are clearly itemised. Your Rewards are valid for 36 months from the start date of your membership.

How do I find out more about the hotels and resorts?

Our reservations team can answer your questions on aspects of each resort, and the suitability of various resorts to your particular accommodation and holiday requirements. All accommodation enquiries must be made through Platinum Holiday Club on 1300 799 379 Monday to Friday 9am to 7pm (NSW time).

How do I book my holiday?

Call Platinum Holiday Club on 1300 799 379 with your preferred resort and holiday dates and Platinum Holiday Club will be able to confirm your booking, or advise the closest available dates. Alternatively, you can book online with your chosen accommodation through this website.

Do I receive written confirmation of my booking?

Yes, you will receive an Accommodation Voucher confirming your booking number, relevant details of your holiday booking and resort arrival instructions, confirmation of the balance of the accommodation charges paid by you, your Platinum Rewards used, and any other booking particulars requested by you.

What if I don’t have enough Platinum Dollars to make up the maximum redeemable amount by Resort? Can I pay the difference in cash?

Yes you can. Please talk to a reservations consultant about this.

When do I pay for the balance of my resort booking?

Your accommodation payment is required upon confirmation of your requested accommodation and booking dates. This is the amount set out in the accommodation price chart in the promotion brochure and on the website – less the maximum redeemable Platinum Dollars from your Platinum Holiday Club account which is deducted at the time of making your booking.

What payment methods are available?

Payment can be made by cheque, money order, bank transfer or with the following credit cards – Visa, MasterCard, BankCard (1.98% surcharge), Diners Club and American Express (3.3% surcharge). With payment by cheque, bookings can only be guaranteed upon receipt of cleared funds.

Will I be charged if I cancel or amend my booking?

Should you cancel your accommodation booking after full payment is made, no refund applies. Resort extras are also non-refundable and cannot be amended after your booking has been confirmed. However, you can amend your booking dates for your selected resort as often as you require up to 35 days prior to your booked arrival date for a processing fee of $25, and you can also transfer your accommodation booking to another party, without penalty or incurring amendment fees. Only name amendments will be permitted within 35 days of arrival at your booked resort. No cancellations or amendments are permitted for “Last minute specials”. At the sole discretion of Platinum Holiday Club, and subject to the booked resort and the specific room inventory being utilised for another booking, cancellations and date changes may be permitted within 35 days prior to your booked arrival date, subject to a $100 fee.

How soon should I book my holiday?

To avoid disappointment, we recommend that you book your holiday as soon as you have decided on your preferred resort and holiday dates. Whilst we have a substantial number of participating properties, certain hotel and room categories are very popular. Although we strongly advise against leaving your booking as late as possible, we will accept bookings with a minimum 21 days booking notice required. Bookings will only be accepted within 21 days notice at the discretion of Platinum Holiday Club.

What is resort availability like? What about school holidays?

The participating hotels and resorts are generally available between 8 and 9 months of each calendar year. Resort availability is restricted or excluded during most School Holidays. Public Holidays, Special Events and other Peak Season periods may also be excluded. However, restrictions and exclusions are determined by the destination and properties. Hotels and resorts in many destinations are also available from time to time during otherwise restricted dates. Please call Platinum Holiday Club on 1300 799 379 with your holiday preferences for up-to-date resort availability and recommendations. All requested booking dates are subject to promotion availability.  
 

Accommodation

Your allocation of Platinum Rewards can be applied as a partial payment towards the Best Flexible Rate for stays in hotel and resort rooms and apartments at participating properties. The participating properties and accommodation rates are detailed in this website.

What does ‘Best Flexible Rate’ mean in the accommodation price charts?

The “Best Flexible Rate” is the best rate in the market place available to consumers for a booking that does not carry restrictions as advised by the hotel or resort or determined by Platinum Holiday Club. Rewards holders can be confident in securing the best rate as all rates offered are backed by our Best Rate Guarantee  

What is the Best Rate Guarantee?

Platinum Holiday Club offers a ‘Best Rate Guarantee’ for accommodation offers. If you find, at the time of booking, a lower rate than the Platinum Holiday Club ‘Best Flexible Rate’ for the same booking, we will match this price and reduce the amount of Platinum Rewards required to complete your booking. A written quote must be presented prior to booking, be less than 24 hours old and from an Australian registered business and/or website. ‘The Best Rate Guarantee’ does not apply to Platinum Holiday Club holders who work for or are associated with other Australian registered travel business, industry rates.

When is you Platinum Club membership valid to?

The Platinum Rewards Dollars have validity dates that are clearly itemised. Your Rewards are valid for 36 months from the start date of your membership

How do I find out more about the hotels and resorts?

Our reservations team can answer your questions on aspects of each resort, and the suitability of various resorts to your particular accommodation and holiday requirements. All accommodation enquiries must be made through Platinum Holiday Club on 1300 799 379 Monday to Friday 9am to 7pm (NSW time).

Are there hotels and resorts in any other holiday destinations than those featured in this website?

Yes, you can take advantage of the exclusive members only offer of 10% off Expedia (land only) bookings, which gives you access to virtually all global hotels and resorts.

How do I book my holiday?

Call Platinum Holiday Club on 1300 799 379 with your preferred resort and holiday dates and Platinum Holiday Club will be able to confirm your booking, or advise the closest available dates. Alternatively, you can book online with your chosen accommodation through this website.

Do I receive written confirmation of my booking?

Yes, you will receive an Accommodation Voucher confirming your booking number, relevant details of your holiday booking and resort arrival instructions, confirmation of the balance of the accommodation charges paid by you, your Platinum Rewards used, and any other booking particulars requested by you.

What if I don’t have enough Platinum Rewards to make up the maximum redeemable amount by booking? Can I pay the difference in cash?

Yes you can. Please talk to a reservations consultant about this.

When do I pay for the balance of my booking?

Your accommodation payment is required upon confirmation of your requested accommodation and booking dates. This is the amount set out in the accommodation price chart in the promotion brochure and on the website less the maximum redeemable Platinum Rewards from your Platinum Holiday Club account which is deducted at the time of making your booking.

How soon should I book?

To avoid disappointment, we recommend that you book your holiday as soon as you have decided on your preferred resort and holiday dates. Whilst we have a substantial number of participating properties, certain hotel and room categories are very popular. Although we strongly advise against leaving your booking as late as possible, we will accept bookings with a minimum 21 days booking notice required. Bookings will only be accepted within 21 days notice at the discretion of Platinum Holiday Club.

What is resort availability like? What about school holidays?

The participating hotels and resorts are generally available between 8 and 9 months of each calendar year. Resort availability is restricted or excluded during most School Holidays. Public Holidays, Special Events and other Peak Season periods may also be excluded. However, restrictions and exclusions are determined by the destination and properties. Hotels and resorts in many destinations are also available from time to time during otherwise restricted dates. Please call Platinum Holiday Club on 1300 799 379 with your holiday preferences for up-to-date resort availability and recommendations. All requested booking dates are subject to promotion availability.

What payment methods are available?

Payment can be made by cheque, money order, bank transfer or with the following credit cards – Visa, MasterCard (1.98% surcharge) and American Express (3.3% surcharge). With payment by cheque, bookings can only be guaranteed upon receipt of cleared funds.

Will I be charged if I cancel or amend my booking?

Should you cancel your accommodation booking after full payment is made, no refund applies. Resort extras are also non-refundable and cannot be amended after your booking has been confirmed. However, you can amend your booking dates for your selected resort as often as you require up to 35 days prior to your booked arrival date for a processing fee of $25, and you can also transfer your accommodation booking to another party, without penalty or incurring amendment fees. Only name amendments will be permitted within 35 days of arrival at your booked resort. No cancellations or amendments are permitted for “Last minute specials”. At the sole discretion of Platinum Holiday Club, and subject to the booked resort and the specific room inventory being utilised for another booking, cancellations and date changes may be permitted within 35 days prior to your booked arrival date, subject to a $100 fee.

Holiday Packages

Call Platinum Holiday Club on 1300 799 379 with your preferred resort and holiday dates and Platinum Holiday Club will be able to confirm your booking or advise the closest available dates. Alternatively, you can book online through this website for Accommodation bookings and Flight Voucher purchases.

Do I receive written confirmation of my booking?

Yes, you will receive a voucher confirming your booking number, relevant details of your booking and instructions, confirmation of the balance of the charges paid by you, and any other booking particulars requested by you.

What if I don’t have enough Platinum Rewards to make up the maximum redeemable amount by booking? Can I pay the difference in cash?

Yes you can. Please talk to a reservations consultant about this.

When do I pay for the balance of my booking?

Your accommodation payment is required upon confirmation of your requested accommodation and booking dates. This is the amount set out in the accommodation price chart in the promotion brochure and on the website – less the maximum redeemable Platinum Rewards from your Platinum Holiday Club account which is deducted at the time of making your booking.

How soon should I book?

To avoid disappointment, we recommend that you book your holiday as soon as you have decided on your preferred resort and holiday dates. Whilst we have a substantial number of participating properties, certain hotel and room categories are very popular. Although we strongly advise against leaving your booking as late as possible, we will accept bookings with a minimum 21 days booking notice required. Bookings will only be accepted within 21 days’ notice at the discretion of Platinum Holiday Club.

What is resort availability like? What about school holidays?

The participating hotels and resorts are generally available between 8 and 9 months of each calendar year. Resort availability is restricted or excluded during most School Holidays. Public Holidays, Special Events and other Peak Season periods may also be excluded. However, restrictions and exclusions are determined by the destination and properties. Hotels and resorts in many destinations are also available from time to time during otherwise restricted dates. Please call Platinum Holiday Club on 1300 799 379 with your holiday preferences for up-to-date resort availability and recommendations. All requested booking dates are subject to promotion availability.

What payment methods are available?

Payment can be made by cheque, money order, bank transfer or with the following credit cards – Visa, MasterCard (1.98% surcharge) and American Express (3.3% surcharge). With payment by cheque, bookings can only be guaranteed upon receipt of cleared funds.

Will I be charged if I cancel or amend my booking?

Should you cancel your accommodation booking after full payment is made, no refund applies. Resort extras are also non-refundable and cannot be amended after your booking has been confirmed. However, you can amend your booking dates for your selected resort as often as you require up to 35 days prior to your booked arrival date for a processing fee of $25, and subject to the booked resort you can also transfer your accommodation booking to another party, without penalty or incurring amendment fees. Only name amendments will be permitted within 35 days of arrival at your booked resort. No cancellations or amendments are permitted for “Last minute specials”. At the sole discretion of Platinum Holiday Club, and subject to the booked resort and the specific room inventory being utilised for another booking, cancellations and date changes may be permitted within 35 days prior to your booked arrival date, subject to a $100 fee.